Describe what succeeds
Note whether sign-in, library browsing, poster loading and playback each work. The Swiftfin guide explains that redirects can mask an incorrect scheme for some requests while media requests behave differently. Do not publish the complete server URL if it reveals private host information.
A useful report might say that every library opens but each attempted title spins, rather than that one movie is broken. Conversely, if only one encoded item fails while others play, keep that narrower pattern; the all-playback address case may not match it.
Verify with the server operator
Ask the authorised operator for the correct current server URL, including its scheme and any required path. Compare it with the saved entry. Follow Swiftfin’s documented correction route if they differ. Do not replace HTTPS with an insecure address merely to see whether a private remote server becomes reachable.
Swiftfin’s troubleshooting also discusses a direct-address comparison. In a network you administer, the operator can decide whether an appropriate local comparison is relevant. Avoid exposing a server publicly or bypassing organisational access controls as part of a casual playback test.
Keep address and media evidence separate
After correcting a confirmed address mismatch, try the same permitted title and record the result. If playback still fails, retain that outcome and inspect the app’s redacted logs using the current official guide. A correct address is a prerequisite, not a guarantee that every media format works.
Include Swiftfin version, server version, correct scheme, affected scope and the exact error in the support note. Keep passwords and access tokens out of screenshots. This sequence addresses the publisher’s documented browsing-versus-playback case without inventing a test result or claiming that loaded artwork verifies complete server connectivity.