Define the proposed relationship
Describe whether you intend to supply individual customers, manage resellers or distribute another product. Those roles create different operational questions. This enquiry page does not confer distribution status or appoint an exclusive representative.
Agree responsibility for the customer journey
Establish who handles onboarding, account changes, support escalation, billing disputes and cancellation. If more than one business is involved, make those responsibilities understandable to the customer rather than leaving them to inference.
| Discussion | Useful question |
|---|---|
| Territory | Where does the proposed agreement apply? |
| Supply chain | Who contracts with and invoices the end customer? |
| Support | Which party resolves account and playback problems? |
| Changes | How are product, pricing and policy changes communicated? |
| Exit | What happens to active customer accounts when the relationship ends? |