Identify which account history applies
Read the notice on the official login page before starting another recovery attempt. It explicitly names credentials created in 2022 and 2023 and directs affected users to sign up for the revamped service. It does not say that every existing SABC+ account must be replaced whenever a password fails.
Use your own account history to distinguish the earlier service from an account you created after the revamp. An old saved password or historic welcome message can help establish which credentials you have been trying. Keep that distinction in your note so a legacy-account case is not described simply as a recovery email failing to arrive.
Follow the route for that account state
For a credential covered by the notice, use the official sign-up route offered by the current service. For a later account whose password you have forgotten, use the current recovery route instead. Neither path should be substituted merely because another viewer remembers using the same email address years earlier.
The login form accepts an email or mobile identifier, but its notice does not explain whether historic viewing progress, playlists or other account data will migrate. Do not promise those features will return after registration. First establish that the current account state is correct, then inspect whatever personal features the service actually presents.
Keep a subsequent login problem specific
If a newly created or later account still cannot sign in, record the current route, the stage where it stops and any displayed message. Distinguish receiving no verification, a rejected password and a legacy-credential notice. These symptoms describe different steps and should not be collapsed into one repeated reset request.
Use the current official help route for an unresolved problem, keeping passwords and verification codes private. The practical outcome is a clear account-generation decision before troubleshooting devices or playback. It avoids treating an explicitly retired credential as a working account that can be revived by changing a browser or repeatedly submitting the same old details.