Identify what each source actually says
TVNZ’s current audio-description help says available descriptions can be selected as an audio track and that shows carrying the service have an indicator on their page. At this review, Able’s FAQ still stated that TVNZ+ and ThreeNow could not carry audio description. Those statements should not be silently treated as one consistent current capability list.
Keep the source date or retrieval date beside any accessibility guide you are using. A past limitation can accurately describe an earlier service while failing to establish the options on today’s episode. Equally, a current feature announcement does not prove that every recording, device or edition has the relevant track.
Check the episode-level indicator and track
Use the programme or episode page for the exact item you intend to watch. Look for the audio-description indicator described by TVNZ, then examine the player’s audio-track choices. The existence of an indicator and the ability to select the intended track are two useful observations to retain.
Do not use an ordinary caption badge as evidence of audio description: written text and narrated visual information serve different needs. If another episode has a selectable description, retain that as a comparison item rather than assigning its track list to the entire series. Available versions need to be checked at the item you will actually use.
Describe the unresolved gap precisely
If the page indicates description but the player supplies no corresponding audio choice, record that mismatch with the episode reference and device or browser route. If neither indicator nor track is present, describe the item as lacking a visible option in that check rather than declaring that the whole platform can never carry the service.
When sharing advice, link the current TVNZ help and explain the older guidance’s conflicting claim. This gives another viewer a reproducible present-day check and preserves the uncertainty honestly. It avoids both repeating an obsolete universal limitation and promising a description track for an episode whose actual options have not been examined.