Identify the reception route first
This guidance concerns ARD’s HbbTV environment on an internet-connected compatible television or receiver. A native television app, a conventional broadcast audio menu and HbbTV can expose different controls. Establish which one you opened before copying a remote-control sequence.
Keep the channel and programme with your observation. Audio description must be available for the selected content; a persistent preference cannot create a descriptive track that the programme does not supply. A successful check on one film is therefore useful evidence about that film and route, not every future broadcast.
Choose persistent or current-programme behaviour
For the persistent HbbTV preference, ARD directs viewers through its red-button start bar, Settings and Audiokanal. The temporary route is the speech-bubble Sprache control in the live player, choosing Deutsch-Audiodeskription for the current programme.
ARD says the temporary live selection is generally not retained after a channel change. If you want continuing preference where available, inspect the start-bar setting instead. If you only want description for one film, the temporary route may be the intended choice; there is no need to change the household’s broader audio preference.
Verify with available content on each side
Note the selected setting, then check another programme known to offer description through that same route. Distinguish an absent track from a preference that reverted. Those observations explain more than simply saying the audio-description button does not stay on.
To turn the persistent preference off, the guide returns to Audiokanal and Standardton; the temporary player selection can be changed within Sprache. If support is needed, include the HbbTV route, programme, channel change and whether the persistent or temporary control was used. Do not reset the whole television before documenting that difference.
Questions about this guide
Is a live-player audio selection necessarily permanent?
ARD says the current-programme selection is generally not retained after changing channels.
Where is the persistent HbbTV audio preference?
In the ARD start bar under Settings and Audiokanal.