Observe the picture after the channel settles
The service’s FAQ specifically addresses video quality during the first few seconds after changing channel. Keep that condition in the observation. A screenshot taken at the first instant of a new stream cannot establish the quality it reaches after startup.
Select the intended channel and note whether the image becomes clearer during ordinary playback. Do not switch repeatedly while trying to judge the later state, because each change can begin another startup sequence. The source gives a general few-seconds description; it does not specify an exact resolution ladder or a guaranteed transition time for every connection.
Keep a controlled comparison
Compare startup and sustained viewing on the same channel, device and connection. Record whether softness clears, remains constant or returns while the stream continues. These observations help distinguish the documented opening behaviour from an unresolved sustained-quality problem without inventing a bandwidth measurement.
If another device looks different, preserve its screen size and receiving route as separate context. SABC+ notes that low-quality video may be more noticeable on a large display. A visibly larger pixel on a television does not by itself establish that the account has a different channel entitlement or that the smaller phone is receiving a different programme.
Report persistence rather than only the first frame
If the image stays poor, state that it continues after startup and give the channel, viewing period, device and connection type. Keep any interruptions or loading messages distinct from a stream that plays steadily but remains soft. A claim that all channel changes are faulty would ignore the service’s documented startup adaptation.
Use current service and device guidance for any subsequent connection investigation. The FAQ contains inconsistent legacy figures elsewhere, so this article does not reproduce its anomalous speed number or prescribe a network upgrade from a first-frame observation. The useful result is a clear distinction between the expected opening stage and the persistent symptom that still needs investigation.