Identify live, FAST or a selected on-demand programme
A linear channel follows a running schedule. An on-demand episode is selected as a particular work. Record which one is playing, because the same programme name can appear in both contexts without the same accessibility presentation.
For example, a drama shown on a live channel and a later on-demand episode should be checked separately. The existence of audio description for an on-demand version does not demonstrate that the live feed must expose an AD button at the same time.
Inspect the on-demand version and supported platform
Use the actual episode page and current accessibility controls after any adverts, following ITVX’s device-specific guidance. Confirm the selected version has the aid required. A platform being listed as supporting AD does not establish a track for every programme.
If one screen exposes the option and another does not, keep the episode fixed and record the device editions. This comparison helps distinguish a title-level question from a platform-support question without changing every setting at once.
Avoid confusing narration with a fault
Audio description intentionally adds spoken information about visual action. If someone hears an unexpected narrator, determine whether AD is enabled before diagnosing an audio synchronisation or soundtrack problem. A caption toggle serves a different need.
For shared viewing, ask which presentation the household wants and select it deliberately where offered. Do not remove an accessibility setting solely because another listener was unfamiliar with it; first establish the viewer’s requirement and available version.
Use the current limitation in the viewing plan
If the intended live presentation lacks the required AD route, inspect any later authorised on-demand version rather than promising an unsupported live workaround. Check its actual availability and track before rearranging the session.
For a report, include the channel or episode, live or on-demand context, device and visible control state. This documentation-based guide does not claim a playback test or universal programme coverage, and it does not extend ITVX’s territorial entitlement.
Questions about this guide
Does ITVX currently document AD on live and FAST channels?
The reviewed current guidance says it is not presently available there.
Does an AD-capable platform mean every episode has AD?
No. Check the actual programme version and track.