Define the presentation the viewer needs
Write down whether the requirement is dialogue subtitles, captions with sound information, audio description or a signed version. These are different presentations. A general accessibility icon does not establish that the downloaded copy contains the particular aid needed.
Select the exact programme and episode before checking. A title may have more than one version, and a series-level description can conceal an episode-level difference. Keep the edition and access requirement together in the travel plan.
Compare the same item online and offline
While connected, identify the available streaming presentation, then use the official download route if the account, device and item are eligible. Open that completed download through its own location in the app and inspect the relevant control.
An illustrative result could be that subtitles are available during streaming but the downloaded item lacks the required option. That is a failed preparation check for that viewing need, not evidence that the viewer used the wrong account. Do not present the example as an observed test of this project.
Choose a lawful alternative before departure
If the actual offline copy does not meet the requirement, choose another officially available item or plan to stream with a suitable connection where authorised. Do not depend on an untested promise that the missing track will appear after reaching the airport.
Retain enough time to prepare the alternative and check its actual presentation. A programme being generally described as accessible is less useful than confirming that the chosen version works for the person and device involved.
Report the exact mismatch
Provide official support with the programme, episode, device, app version and the difference between streaming and download options. This makes the question about a particular access service and delivery version rather than a generic demand for subtitles.
This guide is based on ITVX’s terms and current accessibility guidance. It does not establish overseas viewing rights, perform a paid download test or promise that every title has the same combination of access services.
Questions about this guide
Does online audio description prove the download includes it?
No. ITVX’s terms warn that access services may differ in downloaded content.
What should be checked before travel?
The actual completed offline item, required presentation and viewing device.