Identify which record you need
Decide whether the question concerns coins bought, points awarded, coins or points spent, or a rental or manga purchase. FOD’s history guide separates those categories. A card payment confirmation for a top-up is not necessarily the record of the later item bought with that value.
For example, loading internal value and then using it for several rentals creates different events to reconcile. Record the date and item you are investigating before searching. This avoids treating every balance change as another payment taken from the original card.
Open the website’s account history
The official balance guide says My Page on the website shows held value, with Coin/Point History providing usage history, charging history, expiry and purchase history. It directs mobile and TV users back to that web route for these details.
Use the same FOD account that is active on the viewing device. The television’s registration-information area can confirm the balance, but it is not the complete ledger. Also check the profile context: the guide says a Kids Profile cannot display this balance information.
Reconcile the specific change before topping up again
Compare the relevant history entry with the item, amount of internal value and date. Keep award expiry separate from spending, and charging separate from a title purchase. A lower total alone does not establish which one occurred.
If an entry remains unexplained, provide FOD with the specific history record through official support. The guide links separately to payment history for invoice-related questions, so do not present a coin-spend record as the only proof of a cash charge. Avoid buying more value merely to test whether the unexplained change repeats.
Questions about this guide
Why can I see the balance on TV but not the full ledger?
FOD directs detailed spending, charging, expiry and purchase history to its website.
Is a coin top-up the same event as a rental purchase?
They are separate ledger questions; identify the record relevant to the change.