Identify what you originally saved
Recall whether you selected a programme or a person. The official guide separates Works from People inside My List. An actor’s presence can help you revisit their available work without implying that every associated film has been saved individually.
For example, saving a performer because you liked one drama is a discovery choice. Looking later for that person under a film-only area can make a successful save appear missing. Keep the actor and the original drama distinct when explaining what you expected to see.
Use the transaction and download areas for access questions
The guide separately places rented and PPV items and their viewing deadlines in Rental/PPV, while completed offline items belong in Downloads. If the question is where a paid event went, use the transaction-related area rather than treating People or Topics as the payment record.
Before another purchase, compare the intended item with those access areas and the account’s history. For support, name the tab, saved person or work and expected outcome. This is more precise than describing the whole My List feature as empty when the relevant record is stored under another category.
Questions about this guide
Can My List contain people as well as works?
Yes. FOD documents separate Works and People areas.
Does a Topics recommendation prove the work is already purchased?
No. Check the actual item offer and Rental/PPV record separately.