Identify which limit the error names
The current guide sets twenty-five downloaded titles across the account, including no more than fifteen films. It associates code 2700 with the overall count and 2701 with the film count. A queue below twenty-five can therefore still reach the film-specific limit.
List the relevant devices and distinguish films from episodes. Do not compare only the files on the phone in your hand when another tablet also holds downloads. These are service-count limits; having free storage on one device does not override them.
Reconnect the device where deletion occurred
FOD says an in-period title deleted while its device is offline can continue counting until that device reconnects or the viewing period expires. Check that device’s connection and the account state before repeating another download request.
For example, deleting watched films on an offline travel tablet may tidy its local screen without immediately updating the account’s available slots. Bring the authorised device online when practical and verify the result. Do not describe the local disappearance alone as proof that the server counter must already be lower.
Handle an uninstall through download management
The guide warns that uninstalling with downloads still present can leave count information uncleared. If that already happened, it directs users to website Download Management to remove the relevant device. Identify the device carefully before taking that account-management action.
The same help notes that some titles have a separate annual download-frequency restriction. Clearing a count does not guarantee another download of such a title. If the issue remains, provide FOD with the error code, title, device history and whether deletion occurred offline or before uninstalling. Those facts distinguish three different limits rather than collapsing them into a storage problem.
Questions about this guide
Can fifteen films reach a limit before twenty-five total titles?
Yes. FOD documents a separate fifteen-film cap.
Does deleting offline necessarily free the account count immediately?
No. The guide describes counting until reconnection or expiry.