Identify where the offline item was saved
Open the application that actually performed the download and note its name. A Crave-labelled programme inside Virgin’s TV app is not automatically a completed file inside the separate Crave app. The programme brand and the storage application are different facts.
Virgin’s guide requires the relevant content subscription to download its programmes. Crave’s own guide says provider subscriptions may not support its native download feature and directs users to their provider for details. A paid entitlement therefore needs to be matched to the actual offline route.
Read the allowance belonging to that app
Virgin’s published Download and Go allowance is ten shows or films per account, with an expiry indication inside its app. Crave’s native help gives a different allowance and its own My Cravings and My Downloads navigation. Do not combine those figures into one shared counter.
For example, an empty Crave native download list does not prove a Virgin-app download failed. Check the saved item in the original application. Removing a device or file in one environment should not be assumed to change the other environment’s record.
Prepare the provider-specific travel check
Virgin says downloads must be made in Canada, with selected content requiring the home Virgin Wi-Fi connection. Its guide permits completed downloads to be watched offline elsewhere within their displayed period. Read the actual item timer before departure rather than applying another app’s clock.
For a failed download, contact the support route for the application holding it and provide the title, device and stage. Keep a native Crave issue separate from a provider TV-app issue. This comparison establishes two documented Canadian workflows, not a general promise that every provider or every Crave-labelled application offers identical offline rights.
Questions about this guide
Does a Crave programme download automatically appear in both apps?
No shared-file transfer is established. Check the application that actually saved it.
Should I apply the native Crave limit to Virgin Download and Go?
Use the allowance and timer published for the application holding the download.