Identify which language is wrong
Keep one example message and note whether it is a transaction email or a marketing email. Then compare the language used by the account interface and by the profile actually selected for viewing. A film playing in English does not establish that account emails should be in English too.
For a bilingual household, the desired combinations may differ deliberately. One account holder can want transaction messages in French while another viewer prefers English menus. Record the intended outcome before changing a shared preference so a helper does not repeatedly undo the household’s choice.
Inspect the documented Language Settings route
Crave’s communication guide directs website users through the profile icon and Language Settings, and mobile users through My Cravings and Language Settings. Its steps identify the Display Text preference. Read the account and profile context shown before saving the intended language.
Because the guide distinguishes the two roles, verify which preference you changed instead of assuming every language field controls every surface. If the interface presents different account and profile choices, keep those observations with your note. Do not substitute a subtitle or audio-language menu for a communication setting.
Check a new message rather than an old one
Retain the date of the change and inspect the next relevant communication. An email already delivered is not evidence that the new preference failed. Likewise, changing the communication language does not establish that a title has acquired another audio or subtitle track.
If future messages still use an unexpected language, contact Crave with the account context, preference saved, date and message type. Avoid forwarding an entire private mailbox or exposing links that grant account access. A precise example makes it easier to distinguish a communication preference from an unrelated viewing-profile language question.
Questions about this guide
Is email language the same as the viewing profile’s interface language?
Crave’s help describes them as separate settings.
Should I change the film’s subtitle menu to change email language?
No. Use the account’s documented Language Settings route for the communication question.