Identify which package produced the charge
Find the package name, start date and billing description before calculating a cost per month. Tivibu’s help says a monthly package started during the previous month adds a charge proportionate to the days used through month end. The annual fee appears on the bill in one amount.
For example, someone comparing an annual invoice with a short opening monthly period would be comparing unlike durations. First label each line with the access period it purchases. Only then use the current offer’s price to make a meaningful comparison; this guide deliberately does not publish a promotional price.
Separate validity from payment timing
The annual GO package described in the help is usable for twelve months and automatically ends after that term. Do not turn that statement into an assumption that every Tivibu home, satellite, partner or campaign contract behaves the same way. Match the GO product and the checkout terms.
A useful planning note has three dates: when payment is billed, when access begins and when the annual validity ends. Put a review reminder ahead of the end date if continued access matters. An automatic end is not a promise that a later purchase will have the same price or programme selection.
Reconcile a disputed invoice with the right evidence
If a charge looks wrong, preserve the dated order confirmation and mark the period that each invoice line appears to cover. Ask support to explain the calculation for those dates rather than reporting only that the amount is higher or lower than expected.
Do not calculate a guaranteed refund from this proration description: the FAQ explains initial charging, not every early-exit case. Check the actual offer for any additional conditions. The practical outcome is a comparison using equal durations and the right payment schedule, with unresolved billing questions tied to a specific package and period.
Questions about this guide
Is the annual package described as twelve monthly instalments?
The GO FAQ says its annual package fee is reflected on the bill once.
Does the documented annual GO package renew forever?
The FAQ says that annual package ends automatically after twelve months; check the exact offer purchased.