Choose a title with the AD indicator
Stan's help recommends searching for Audio Description to find eligible titles. Inspect the title's description for the AD symbol before starting. This establishes that the particular programme offers the feature rather than relying on the service's general accessibility statement.
For a series, confirm the episode and version. A film, trailer and bonus item can use different tracks. If selecting for another viewer, ask whether described audio is the preferred format and whether any dialogue subtitles are also needed for others watching.
Select the audio track in the player
Open the player's speech-bubble control and look under Audio for English - Audio Description, following the instructions for the current device. Select that track and inspect a scene with meaningful visual action. The narration is designed to fit around dialogue, so it may not speak continuously.
A quiet moment without narration does not immediately establish a fault. Compare a passage where action or scene changes occur. Keep the episode and timestamp if the expected description appears missing, so support can inspect the same point.
Keep subtitles as a separate choice
Stan's help gives a separate Subtitles section. Turning on English CC changes the text presentation; it does not enable spoken description. A household can have different access needs at the same time, so inspect both controls rather than treating one as a replacement for the other.
If an ordinary soundtrack is wanted later, change the Audio selection back to English. This is a programme track choice. Changing the television's sound mode or speaker balance will not turn narration into an ordinary soundtrack if the described version remains selected.
Report title-level and device-level results separately
Stan says the absence of the described-audio option means the title does not support it. If the AD indicator and player options seem inconsistent, record the title, episode, device and displayed controls. Compare another known AD title where available.
Use official support with that evidence before reinstalling the app. A title without a track, a track selected incorrectly and a track that fails to play are separate cases. Keeping them distinct makes the eventual result easier to verify for the viewer who depends on the narration.
Questions about this guide
Will enabling English CC turn on audio description?
No. Select the described track under Audio.
Should narration be continuous?
No. Stan describes it as narration placed in gaps in dialogue.