Identify why the data looks old
Check the selected guide date, the device date and the actual programme titles. Old artwork or a familiar series name alone does not prove that the schedule is stale. Look for a concrete mismatch at a known date and time.
If the player reports a last-update time, note the time zone and whether it refers to a successful fetch or merely an attempted update. Interface labels can have different meanings in different apps.
Refresh the right data
A playlist update and an EPG update may be separate actions. One can change channel entries while the other changes programme metadata. Follow the exact developer’s procedure rather than treating every refresh button as equivalent.
Save your configuration before any destructive operation. A normal guide refresh should not require posting an access URL to an unknown website or replacing the entire account with unverified details.
Compare before and after
Record one affected channel’s current and next listing before refreshing. After the player reports completion, compare the same entries and date range. If nothing changed, preserve that result rather than repeating the action indefinitely.
A changed schedule can also expose a mapping issue or an incorrect local-time conversion. Check those possibilities separately when the guide is newly downloaded but still wrong.
Escalate the remaining question
Tell support whether the player reports a successful update, which entries remained wrong and whether other channels updated. That distinguishes a fetch/process problem from inaccurate or absent source data.
Keep private guide addresses and account identifiers out of public screenshots. A truthful report of what the refresh did is more useful than assuming that an old-looking guide proves an account or broadband fault.
Questions about this guide
Can refreshing add listings the source does not supply?
No. A successful refresh can only process the data available from the configured source.
Is updating the channel list the same as refreshing the EPG?
Not necessarily. Channel entries and programme metadata can be maintained separately.