Record the size and shape of the error
Choose more than one channel and note whether the guide is consistently one hour early, several hours wrong or incorrect only for particular entries. A uniform offset is different from a single stale programme listing.
Include your city and the viewing date. Australia does not use one national clock, and daylight-saving arrangements are not identical everywhere. Do not report only “Australian time” or reuse an offset saved during a different season.
Check the device’s clock first
Use the device’s normal date and time information. Confirm the displayed date as well as the time; a wrong date can make a guide appear to have no current entries. Follow the manufacturer’s guidance for automatic time and location settings.
Do not immediately add a manual guide offset. If the device is already wrong, an offset may disguise one symptom while leaving reminders, programme labels or other time-sensitive functions inconsistent.
Identify where conversion happens
Programme data can carry timestamps with an offset, while the player presents them in the chosen local zone. XMLTV’s format separates channel references and programme timing. The exact player’s interpretation and controls still need its own documentation.
IANA maintains location-based time-zone rules that change when civil-time decisions change. An updated clock rule is different from a permanent number of hours. A device using old rules may therefore deserve a software/time-data check rather than an arbitrary recurring manual adjustment.
Use one supported correction
If the device clock is correct, compare the guide source and player settings. Save the original value before applying a documented guide offset, and verify more than one channel afterwards. Avoid applying the same correction in both the source configuration and the player.
Report the channel, programme, displayed start, actual expected local start and any adjustment already applied. Keep the guide URL private if it contains access details. A precise timing example is more useful than a screenshot with only the word wrong.
Questions about this guide
Should I add one hour whenever daylight saving starts?
Not automatically. The correct behaviour depends on the location, date, guide timestamps and player conversion. Check the device clock and exact settings first.
Can a correct channel list prove the guide times are correct?
No. Channel access and programme timing are separate data and playback questions.