Identify the intended outputs
Write down which Bluetooth device you connected and whether you want it to replace or accompany the television speakers. Samsung’s Australian guide describes Multi-output Audio as the way to keep both active with separate volume levels. Selecting a Bluetooth sound output alone is a different configuration.
For example, one household member may want louder headphone sound while another listens through the television. Their volume needs are different, so raising one shared master volume is not the whole task. First establish that this television model supports the simultaneous-output route.
Follow the model-year instructions
Samsung’s current Australian help separates 2022–2026, 2021, 2020 and earlier television menus. Recent examples put Multi-output Audio under All Settings, General & Privacy, Accessibility. Older models can place it elsewhere, and the 2020 instructions require the Bluetooth device to be connected before the option becomes active.
If the option is greyed out, compare the exact model-year section before assuming a fault. Put the headphones into their own pairing mode according to their manufacturer, then follow the matching TV instructions. A device previously paired with a phone may need a deliberate connection to the television.
Check each listening path separately
After enabling the supported simultaneous-output mode, confirm sound from the television and the Bluetooth device. Adjust the appropriate output without assuming that both listeners should use the same level. Samsung says the Bluetooth device can be louder than the room speakers.
If the intended mode still cannot be enabled, record the TV model, software version, Bluetooth device and which pairing stage succeeds. Keep that report separate from a programme with a missing audio track. A successful Bluetooth connection establishes the accessory link, while simultaneous speaker use depends on the television feature and its current setting.