Compare the displayed identity with the actual video
Record the page title, series, episode number or date and the opening material that actually plays. If the programme is complete but belongs to another edition, that is a mismatch between the label and the recording. Preserve both identities rather than rewriting the expected title in a way that hides what the page currently says.
For example, a page may identify Tuesday’s discussion while the player introduction identifies Monday. Capture the page address and the introduction’s wording or approximate position. Do not assume that skipping ahead will turn the item into the expected edition; first confirm which recording has actually been attached.
Identify an incomplete recording by its end behaviour
For a video that stops before the expected conclusion, record the displayed duration, stopping position and whether an error appears. RTP’s help notes both technical and availability-related explanations for incomplete material. An ending that looks abrupt should therefore be described accurately rather than immediately attributed to a particular cause.
Compare the same exact item once through another already available official route if appropriate. Keep the result as a separate observation. A different episode that plays successfully does not establish that the first item is complete, and repeated broad app resets can lose the useful playback position without clarifying the underlying recording.
Prepare one focused report
Give support the item address, displayed identity, actual content or stopping point and the device/app version. RTP’s help specifically asks for device and version information when reporting application problems. Keep sign-in and payment details private. Identify whether the question is wrong label, incomplete item or player error after a particular action.
If the broadcaster identifies an availability limit, retain that response alongside the item record. If it corrects a label, check the intended edition again before a shared session. This process follows the publisher’s separate reporting categories and prevents an item-level metadata problem from being described as a universal failure of RTP television reception.
Questions about this guide
Is the wrong episode label the same problem as a video ending early?
No. Preserve the displayed and actual identities for a mismatch; preserve runtime and stopping position for an incomplete recording.