Separate old earning information from today’s transaction
The June 2026 help update limits its description to points earned through qualifying transactions before the September 2025 cutoff. It states that ordinary, non-promotional points are valid for one year from receipt. Promotional points follow their own terms and expiry.
Therefore, ordinary points earned before that cutoff would already have reached their one-year boundary by November 2026. That is a date-based inference from the published rules, not a claim to have inspected any user’s balance. A promotional allocation requires its own dates and cannot be assessed from the ordinary rule alone.
Reconcile the balance before starting a rental
Use the account’s points balance and history rather than an old email promising a reward programme in general. Record the points’ origin and award date, and find the specific promotion terms if applicable. The useful question is whether a currently valid balance exists and is eligible for the intended purchase.
Do not rent a film merely to test an assumption that it will generate new points. Similarly, do not change countries or create another account to make an unavailable redemption button appear. The help makes redemption subject to territory and platform availability.
Check the final transaction before confirming
If a points option is offered, inspect the final amount and the number of points applied before completing payment. Retain the confirmation. A displayed balance, an eligible title and a redemption actually applied to checkout are three distinct pieces of evidence.
For a dispute, give support the dated points entry and the relevant promotion without publishing account credentials. Ask whether the problem is expiry, eligibility or an unapplied checkout choice. This approach avoids treating a legacy information page as a present-day guarantee of continuing reward accrual or recovery after expiry.
Questions about this guide
Should every new Rakuten TV rental still earn these points?
The reviewed help describes the programme for transactions and points earned before 1 September 2025.
Do promotional points use the ordinary one-year rule?
The help says promotional points have their own expiry periods and terms.