Identify the player route before changing settings
Write down whether the programme is open in the installed NRK TV app or a browser at tv.nrk.no. The broadcaster says spoken text requires a subtitled video and VoiceOver. It then distinguishes the media-description setting for the two routes: Speech for the app, with Media Descriptions off for the website.
This is a route-specific instruction, not a general statement that one setting should always be off. Keep the player route next to the chosen setting in your note. That prevents a successful browser setup being copied into the app without recognising the documented difference.
Check the required text track as well
Open the intended programme and confirm that subtitles are enabled. NRK’s guidance treats the text track and the screen reader as separate prerequisites. A screen reader working in menus does not by itself establish that the programme has an enabled subtitle track to read.
Use a short, known subtitled passage for the comparison. Record whether you hear menu information, programme text, both or neither. Those observations distinguish a working screen reader with an unavailable text track from a route-specific setting that has not been applied. Do not infer a result for every old archive recording from one example.
Keep the accessibility configuration understandable
NRK’s instructions explain that VoiceOver changes the way touch interaction works and provide an accessibility-shortcut route for enabling and disabling it. If this is new to you, read those instructions and your device’s current VoiceOver guidance before changing the setup. Menu wording can vary with the system version.
For a support enquiry, provide the NRK app-versus-browser route, device system version, selected Media Descriptions state and the programme reference. Do not report only that the phone speaks or remains silent. A precise route-and-track description makes the unusual app/web difference reproducible without resetting unrelated accessibility preferences that another person may rely on.