Identify the account role involved
Begin by identifying which adult profile created the child profile and which adult is currently signed in. NRK’s instructions describe sharing a child profile with another caregiver and allow the creator to withdraw that sharing. A receiving caregiver can therefore encounter a familiar child profile without becoming its editor.
In an illustrative family setup, the grandparent may be able to select the child’s existing profile while a parent remains its creator. A missing edit function in that situation is a role question, rather than evidence that the child’s viewing identity must be recreated.
Make a change through the creator’s route
NRK describes selecting the child through the creator’s profile-editing controls. Its television instructions use a QR handoff to the account route and explicitly repeat that only the creator receives editing access. Confirm the intended creator before attempting to change an age setting or profile information.
Keep a private note of the requested change and ask the responsible adult to verify it through their own account. There is no need to share a password merely to explain which setting needs attention. Recreating a second child profile can also leave two separate viewing spaces where the family expected one.
Check the receiving device after the change
After the creator completes the intended change, return to the shared child profile on the receiving device and inspect the relevant setting or available view. Preserve the distinction between a profile being shared, a creator’s change being saved and the receiving interface showing that change.
If the profile is absent altogether, treat that as a different sharing or sign-in question. For support, state the creator-versus-recipient relationship and the action that is unavailable without disclosing credentials or unnecessary information about the child. This gives NRK a precise role-based issue to investigate while keeping ordinary viewing access separate from control of the profile.