Establish whether a PIN already exists
Before entering numbers, decide whether you are creating the account’s first PIN or changing one that was already configured. LRT’s EPIKA help says to leave the current-code field blank on first creation and enter a chosen four-digit value in the new-code field. Do not fill the current field with a guess merely because it is visible.
If another household member manages the same account, first establish whether they already set a PIN. That factual check is more useful than treating every rejected entry as a fault in the programme. Keep the account identity clear without sharing the PIN in a message or screenshot.
Use the documented account setting
LRT describes creating or changing the PIN through a computer browser: sign in to EPIKA, open the user menu, choose Nustatymai and then PIN kodas. Its help says the same PIN applies in the mobile application and on the television.
After completing the appropriate setup, return to the receiving app and try the content that prompted the question. LRT says a PIN is requested for age-restricted material. A successful unrestricted programme is therefore not a complete test of the PIN setting; check the prompt that actually required it.
Separate an account setting from an app refresh
If the app rejects the code, LRT’s stated next step is to close and reopen the application. Check that the receiving screen is connected to the same EPIKA account whose PIN was set before interpreting the result. A different household login can make a valid setting appear not to have carried across.
For an unresolved case, record whether this was first creation or replacement, which account route was used and which device still rejects the prompt. Report the sequence and the on-screen wording, not the secret code. This gives support a specific initialisation or refresh question without repeatedly changing values that may already have been saved successfully.