Kanopy Kids: manage the PIN in a browser for the whole account

Plan the shared-account effect

Kanopy says enabling parental controls restricts viewing to Kanopy Kids; leaving Kids or watching outside it requires a four-digit PIN. These settings belong to the Kanopy account and apply to all its devices. This official guidance is specifically for public-library patrons.

Before turning it on, identify which household devices use that account. For example, a parent may set up a child’s tablet while another adult later opens Kanopy on the living-room television. The resulting PIN prompt should be understood as the account setting taking effect, not a separate television fault.

Make the change in the documented place

Use a web or mobile browser, sign in, and open My Account followed by Parental Controls. This is where the account holder manages the PIN. Do not spend time reinstalling a TV app simply because it does not offer the same administration screen.

Choose a code the supervising adult can store securely and explain to other authorised adults why an exit prompt may appear. Avoid putting the code in a note visible beside the child’s device. An account-wide rule is only useful if the adults understand both the restriction and the recovery route.

Recover through the account email

Kanopy’s Forgot PIN process sends reset directions to the account’s email address. Confirm that the account holder can receive that email before depending on the control during travel or a handover to another carer. This is a preparation step, not an invitation to test unknown codes.

If a device behaves differently, record the account in use and whether the issue is leaving Kids, changing the setting or receiving the reset email. Those are separate stages. Keep the PIN and library-card details private when asking for help, and describe the visible prompt rather than sharing sensitive account screenshots.

Questions about this guide

Sources and further reading

• Kanopy Help: using parental controls