Name the library you expected to use
Write down the institution through which you intended to watch and compare it with the one shown in My Libraries. The provider’s help identifies the selected website library with an orange border. A card being stored in the account does not establish that it is the current choice.
Consider someone who belongs to both a public library and a university. They may have opened a film under one institution yesterday and returned under the other today. Before treating the changed result as data loss, inspect the active library. This example does not claim those two institutions necessarily license the same film or use the same allowance.
Use the selection route for the actual player
The official instructions place My Libraries under My Account on the website, More in the mobile application and Settings in the television application. Use the route for the screen in front of you rather than following a phone tutorial on a television.
After choosing the intended library, inspect the actual title and account balance again. Record the result instead of repeatedly signing out and creating another account. One Kanopy account can hold the added libraries described by the help, so a separate new login is not automatically necessary just to switch the active institution.
Keep eligibility and selection as different questions
This feature applies to libraries already added to the account. It does not grant membership in another institution or bypass its eligibility checks. If the intended library is not listed, resolve that membership/addition question through the appropriate official route before expecting it in the selection menu.
If the library is listed and selected but a programme remains absent, preserve the title, institution and exact message for support. That is more precise than saying the whole Kanopy catalogue has vanished. The useful sequence is to establish the institution, select it deliberately and then assess the film or allowance in that context. No library card was entered or account changed for this guide.
Questions about this guide
Does a saved library card mean it is currently selected?
No. Inspect My Libraries and the active library context.
Can this feature create eligibility at another library?
No. It switches between libraries already legitimately added to the account.