Confirm the cloud connection on the setup device
Firecore documents creating cloud connections on iOS or Mac, with the resulting connection synchronised to other devices through iCloud. Start on the device where the account was connected and confirm that the intended cloud folder and authorised file are visible there.
Keep the storage account and receiving Apple TV identity with the observation. A working cloud provider app is not the same result as a working cloud connection inside Infuse. Record which application displayed the folder so the next comparison concerns the correct access path.
Add a folder that Apple TV can expose
In Infuse’s cloud-share instructions, the star on a folder creates a favourite for direct access. The same article says that at least one favourite is required to access those cloud videos on Apple TV. Choose the intended folder rather than assuming an account connection alone creates a television entry.
Firecore’s iCloud guide separately requires Infuse sync to be enabled, the same iCloud identity, iCloud Drive and some available cloud storage. An App Store purchase identity can differ from the iCloud identity, so compare the account used for synchronisation rather than relying only on who installed the app.
Compare discovery before programme playback
On Apple TV, check whether the expected favourite and file now appear. If they do, attempt one permitted item and record playback as a separate result. Folder discovery establishes that the navigation route arrived; it does not prove every file format, cloud permission or programme path is usable.
For help, provide Infuse versions, the setup platform, selected cloud service, favourite folder and relevant sync state. Keep passwords and private links out of public reports. These details distinguish an absent television navigation entry from a cloud sign-in problem or a later media-playback issue without repeatedly reconnecting a working account.