Check the entitlement for the intended screen
Find the present plan in the account or transaction record and confirm whether it includes TV viewing. A mobile stream proves that the phone can use that account’s offer; it does not expand a mobile-only plan to another screen. The television application installing successfully is a separate fact.
Do not infer a required upgrade amount or a particular plan name from an old screenshot. Read the current account’s TV-capable offer before deciding whether to change anything. This avoids turning a simple eligibility check into an unnecessary second subscription.
Choose the sign-in route used to create the account
The official Android TV instructions use email and password for an account created with email. For a phone-number account, they direct viewers to the QR route or the official activate/device page and the six-digit code shown on the TV.
Keep the television code and phone or browser session together. Before confirming, inspect which account is active on that second device. A browser already signed into a different household account can make a successful link appear unrelated to the membership that actually plays on your phone.
Verify the two questions separately
After using the appropriate sign-in route, check the resulting television account and its current offer. If the account is correct but the plan is mobile-only, activation and TV entitlement remain separate issues. If a TV-capable account is linked incorrectly, buying again does not explain the wrong identity.
For support, include the device type, plan scope, original email-versus-phone registration route and visible error. Keep the six-digit activation code private while it is active. Use the official store and help links for the actual device; the Android TV instructions should not be treated as proof that every television model or country has the same app availability.
Questions about this guide
Does a mobile-only Chaupal plan cover the TV?
The official Android TV guide says it does not.
Is every account linked with the same sign-in method?
The guide distinguishes email-and-password accounts from phone-number activation.