Match one charge to one agreement
Open your own statement privately and locate the relevant transaction. The official guide gives Apple, Google Play, Roku, Amazon and direct Radio-Canada or ICI TOU.TV labels as examples of different routes. A broad merchant label is a clue to investigate, not proof that every charge from that company is this subscription.
Compare the amount and date with receipts you hold. If the household has several subscriptions with the same platform, identify the actual EXTRA entry before drawing a conclusion. Keep a note of the platform rather than forwarding an entire bank statement to someone helping with the television.
Use the corresponding account instructions
Radio-Canada’s guide links to separate email-identification instructions for Apple, Google Play, Roku, Amazon and direct-card accounts. Choose the path matching the agreement you found. A direct viewing email and the email controlling a platform purchase should not be assumed identical.
For example, finding a Roku-managed transaction directs the investigation toward the Roku account associated with it. Creating another Radio-Canada account under a guessed address does not transfer that existing payment. Locate the original route before attempting to reactivate or purchase another offer.
Return to television activation with the identified account
After identifying the relevant email and recovering access through the official process, use that account for activation. On a shared browser, check the displayed active account instead of automatically accepting a previous user’s session. An activation that completes under another identity can still leave the intended paid benefit absent.
If recovery remains unresolved, contact Radio-Canada through its official support route with the billing platform and relevant transaction reference. Share only the details requested in that private channel. Do not disclose full card numbers, passwords or bank-statement screenshots publicly as a way to prove that the subscription exists.
Questions about this guide
Why begin with the charge label?
Radio-Canada uses it to identify which platform manages the agreement and which recovery instructions apply.
Will creating a new account move the existing subscription?
The cited recovery guide does not establish any automatic transfer to a new account.