Start with the current television session
Open the ICI TOU.TV application on the television and choose Me connecter in the connection area. Keep the activation code visible. The code belongs to that device session; a screenshot from another screen is not a useful substitute for the current code.
Have the account holder use a second device with a browser. This can be a computer, tablet or phone under the official instructions. The process does not require installing a separate QR-scanner app simply because the camera could not recognise the image.
Type the platform-specific address directly
Radio-Canada provides separate official paths, including tou.tv/appletv for Apple TV, tou.tv/roku for Roku and tou.tv/androidtv for Android TV or Google TV. Other television platforms have their own entries in the help article. Choose the one matching the viewing device.
The guide explicitly says to put the address in the browser’s address bar rather than a search engine’s search field. Enter the television’s code on the corresponding page and validate it. A result using a similar brand name is not a reason to type the code into an unrelated activation service.
Confirm the account before completing the link
After validating, sign in with the account tied to the subscription. If the browser already has an account active, the instructions let you confirm Compte actif or choose Me connecter avec un autre compte to use another email. Read that choice carefully on shared computers.
When complete, the television should connect automatically under the documented process. If the wrong account appears, report that identity issue separately from a code-entry failure. Include the TV platform and failed step in a support request, while keeping passwords and active activation codes out of public messages.
Questions about this guide
Do I need a phone camera to activate the TV?
No. Radio-Canada documents a manual browser route on a computer, tablet or phone.
Can I use any TOU.TV activation address?
Use the official path corresponding to the television platform.