NOW has Hayu Select but a season is missing: check the changed offer

Identify which agreement the account now holds

Read the current NOW account and the communications sent about the old Hayu Membership. The help says the outcome depends on the existing package and directs NOW-billed customers to their account-specific email. Partner-billed customers are directed to the provider’s communications.

Do not infer the transition solely from an old Hayu logo in a receipt. The closed full membership and the current Select collection are different offers. Keep the actual current package with the programme you intend to watch.

Check the exact show and season

NOW explicitly says Select’s shows and seasons can change and not all Hayu material is included. Search the named series and season in the current offer rather than assuming that one available season establishes the whole back catalogue.

For example, finding the franchise or a related series does not prove that the earlier season you watched through the former membership remains included. Record the season number and missing episode so the question is about the actual collection scope, not a broad inability to play any reality television.

Compare an authorised alternative deliberately

The help points viewers seeking Hayu’s fuller range toward a direct Hayu subscription. Check the title’s actual direct offer, territory and current account terms before making that separate purchase. Select availability inside NOW does not establish an automatic direct-Hayu login or transfer.

If billing or access is unclear, ask NOW or the billing partner about the existing agreement before opening another one. Retain the transition message and current package confirmation. This guide concerns the documented UK NOW change; it is not a claim that every Hayu partner or Australian offer changed on the same date.

Questions about this guide

Sources and further reading

• NOW UK: Hayu Membership