Identify what the confirmation actually names
The official test page asks viewers to unlock its sample for free and then play it. It says an order-confirmation email bearing the Device Compatibility label can also help verify that system emails are arriving. That message belongs to the test item itself.
Compare the item name in the email with the film you intended to watch. A free test confirmation should not be filed as the film’s receipt merely because both come from the same platform. Keep the actual screening title and the test item in separate notes so that later deadlines remain understandable.
Use the test for its technical purpose
Open the sample on the device you plan to use. The official page describes finding that test video under My Content in the Eventive television app once installed. A successful sample provides useful information about that playback route.
It does not establish that a different film has been unlocked, that the film is authorised in your location or that its viewing period matches the sample. The page explicitly says its Unlock and Watch windows are independent of other screenings. Do not use the test’s remaining time as a deadline for a festival purchase.
Verify the film through the actual library
After checking the device, open your signed-in Content Library to verify the intended film. Compare its title with the original screening confirmation and use that item’s own access page. If the film is absent, investigate the transaction or account identity separately from the test result.
For support, report both observations clearly: whether the Device Compatibility video played and whether the named film appears in the library. Include the relevant order title rather than forwarding a sample receipt as proof of another purchase. This gives the organiser a way to separate a technical readiness question from a missing screening entitlement without asking you to buy the film again immediately.
Questions about this guide
Does the free test email prove a festival film is unlocked?
No. The official test page explicitly says it is not confirmation of other purchases.
Can I use the test’s deadline for my film?
No. Its Unlock and Watch windows are independent of other screenings.