Find an item that is identified as captioned
ABC’s programme guidance points to the Closed Captions option in iview’s programme discovery. Use that collection to select a specific item, then note its episode and date. This gives the investigation a defined starting point instead of an unspecified film or live channel.
If an episode chosen from that collection exposes a caption option while another item does not, keep both identities. That comparison is useful information about title availability. It is more precise than a conclusion that every caption feature on the television is broken.
Use the controls for the actual receiving route
An ordinary broadcast received through the television tuner and a stream inside an application can have different caption controls. Follow ABC’s current instructions for the route being watched. Do not adjust a broadcast-only menu and assume it must control every streaming app.
For example, label a test note as ABC broadcast through the tuner or ABC iview through the smart-TV app. Include the selected channel or episode. This simple distinction prevents two household members from reporting different experiences as though they tested the same thing.
Separate captions from audio description
Captions present text, while audio description adds narration about visual action. ABC links these as separate accessibility services. If the complaint is an unexpected voice describing a scene, a caption toggle is not the relevant control.
Before changing preferences, ask what the viewer needs: dialogue text, non-speech sound information or spoken description of images. Then inspect the options for the selected programme. A general accessibility label does not establish that every item has every presentation.
Report an item-level problem
If a captioned item still fails, retain the exact episode, app edition and whether the option is missing, disabled or selected without text appearing. Include the viewing time for a live programme. These observations let support investigate the relevant delivery context.
Avoid a factory reset as the first response to an unidentified track issue. This guide records a documentation-based check, not an account or television test; current programme availability remains with ABC.
Questions about this guide
Does a broadcast caption setting necessarily control iview?
No. Identify the tuner or application route and follow its own controls.
Is audio description another name for captions?
No. They provide different forms of access support.