Identify what actually followed you
Write down the profile selected on the first screen and the second screen. Then compare one saved programme and the position of an unfinished episode. ABC describes Watchlist, Viewing History and Continue Watching as profile features. Those observations help establish whether you are comparing the same personal viewing space, rather than two household profiles with similar names.
For example, a drama appearing in both Watchlists while captions differ is a more precise report than saying that the account failed to sync. The saved programme provides one comparison point; it does not establish that every setting should be identical. Keep the programme and selected episode constant while checking the difference.
Set the preference on the receiving device
ABC specifically says closed captions, next-episode autoplay and video quality must be configured locally on the device or television being used. Open the relevant controls in the second iview app. A change made on a laptop is therefore not a reliable way to configure the lounge-room television.
Choose the required setting, return to the same episode and confirm the visible result. Avoid changing several preferences at once: otherwise you cannot tell which change affected the experience. Menu placement can vary by device, so use the current controls presented by that app rather than copying an unrelated television’s remote sequence.
Keep household identity separate from playback setup
If the lists themselves are different, return to profile selection and check the intended household profile. Creating another profile to solve a device-local caption preference adds a new viewing space and can make the original list harder to find. It does not resolve the underlying distinction.
When asking ABC for help, state which profile-dependent feature matches, which local preference differs, the two device types and the app versions if available. That report gives support a concrete boundary to investigate. Keep account passwords and television linking codes out of public screenshots or discussion threads.