Describe the boundary you actually saw
Record the programme, channel, scheduled time and whether the unexpected material appeared at the beginning or end. Those details distinguish a boundary issue from a missing section within the programme. A general complaint that the replay is wrong gives support less to investigate.
For example, seeing the end of the previous programme before your selected documentary is consistent with Zattoo’s stated cut-point margin. That does not prove every unusually long segment is correct, but it supplies a reasonable first interpretation before changing devices or deleting unrelated saved material.
Separate continuation from entitlement
The official help says the next programme continues automatically only if it is available in Replay. If it is not entitled, the stream stops. Availability depends on the country, subscription and broadcaster’s licensing conditions, and not every channel offers every programme.
When planning several episodes or consecutive broadcasts, check each intended item rather than assuming the first replay grants uninterrupted access to the whole evening. A scheduled channel feed and a sequence of individually eligible Replay programmes are different viewing routes. The stop may mark that distinction rather than a household connectivity fault.
Collect evidence at the right point
If the actual programme seems cut short, note the missing scene or approximate position and compare it with the stated schedule. If the selected programme finishes and the next one does not start, record that boundary separately. Do not collapse those two observations into the same diagnosis.
Support can use the title, channel, regional account and exact transition to identify the relevant replay. Keep account credentials private and avoid broad subscription changes before establishing the scope. This guide interprets Zattoo’s published playback boundaries; it includes no schedule verification, recording inspection or Replay playback test.
Questions about this guide
Can Replay include the end of the previous programme?
Yes. Zattoo documents a margin around programme cut points.
Will the following programme always continue?
No. It must also be eligible for Replay.