Identify what supplies the cable
Trace the lead to its actual source. A terrestrial antenna, a cable-provider outlet and an external cable box are different receiving arrangements. Record which one is connected to the television’s antenna input before interpreting an empty scan.
Xumo documents an over-the-air antenna connection and tells viewers to follow the antenna manufacturer’s placement instructions. Its explicit QAM exclusion means that repeating an antenna scan cannot be assumed to turn a cable-provider signal into supported reception. Keep the provider and signal type with the television model.
Choose the correct input path
If an authorised provider box supplies the programme through HDMI, select that HDMI input instead of looking for its output in the television’s antenna-channel list. Xumo’s connection guide describes selecting the input corresponding to the physical device connection.
For a genuine antenna setup, use the scan instructions matching the TV’s Berry or Teal interface and the manufacturer’s tuner guidance. A scan can be the appropriate next step only after establishing that the receiving source and hardware are compatible with the intended broadcast standard and market.
Report the reception context clearly
If a supported antenna route still finds no channels, record the television model, supplied market, antenna connection and whether another appropriate receiver finds broadcasts on that lead. That is more useful than reporting only that the TV has internet but no channels, since broadband and tuner reception are different paths.
Do not infer Australian tuner support from a reference written for another market’s Xumo televisions. Use the actual model specifications before moving equipment between regions. The purpose of this check is to establish the input’s documented role, not to guarantee reception or substitute an application membership for a missing broadcast signal.