Choose whether you want to see reactions
For a first viewing, decide whether scene reactions enhance the session or distract from it. Viki documents on/off controls on web and mobile, with mobile options reached in fullscreen or landscape. Its Android TV and Fire TV help uses a Timed Comments icon with different active/inactive colours.
A turned-off overlay is a presentation choice, not evidence that the community comments have been removed. It also does not synchronise a separate group’s playback. The comments belong to video moments, so do not treat them as a private live chat between only the people currently watching.
Understand what posting does
Viki’s writing guide describes submitting a timed reaction through Post. On mobile, entering the comment text pauses the video. If playback stops at that moment, first check whether the comment composer is active rather than assuming buffering.
Keep a reaction relevant to the scene and avoid revealing later events to people watching for the first time. Before posting, consider whether the message belongs publicly at that point in the programme. A comment about an account or billing problem can reveal information without reaching the team best placed to resolve it.
Use the right route after posting
The help directs users who want their own Timed Comment deleted to contact support. The Timed Comments Policy separately says technical feedback and subtitle availability/quality comments can be removed, and directs technical problems to customer experience support.
For a deletion request, identify your post and the programme moment privately through the official route. For a playback or subtitle problem, provide the title, episode, device and observed issue instead of repeating the complaint across scene comments. This separates managing a public reaction from reporting a service defect and avoids treating the overlay’s off switch as a delete button.
Questions about this guide
Does turning Timed Comments off delete my post?
No. The help provides a separate support route for deleting your own Timed Comment.
Why did the mobile video pause when I began writing?
Viki documents that entering the timed-comment composer pauses the video.