Record how long the programme actually played
Note whether you watched a sustained segment or opened the episode briefly to inspect it. The official help’s minimum viewing condition means those sessions can have different progress outcomes. A title appearing on screen is not proof that a resumable checkpoint has been saved.
For a practical example, a viewer may preview the opening, close the app and immediately look for the exact position on television. Before describing synchronisation as broken, compare that short session with the documented minimum. This article does not claim an actual checkpoint experiment.
Allow propagation separately from saving
The stated update delay is a second condition, not another way of describing the minimum viewing duration. A sufficiently long session can still need time for Continue Watching to reflect the change. Keep the session end and later check time in a simple note.
Avoid repeatedly moving between devices, restarting the episode and clearing data while trying to understand the first observation. That creates new states and makes the comparison harder. First identify the same account, title and episode on each receiving route.
Use targeted evidence if the delay is exceeded
If the expected update remains absent after the documented conditions are met, report the account route, programme, session duration and when the other device was checked. Include the app or browser version and exact missing state. Keep viewing details limited to what support needs.
The publisher supplies additional browser and app troubleshooting, but a broad reinstall is not a substitute for checking these timing conditions. In particular, consider any useful local downloads before account-refresh actions. This guide interprets Viki’s published progress rules, with no account sign-in, timing measurement or playback test.
Questions about this guide
Does opening an episode briefly guarantee saved progress?
No. Viki states a minimum five-minute playback condition.
Should a valid progress update appear instantly?
No. The help allows up to five minutes for it to reflect.