Identify the exact entitlement being used
Antel’s Premium page says viewing requires connection to an Antel mobile or fixed network and describes the domestic qualifying-service benefit. Its Internacional page explicitly addresses users outside Uruguay and describes a separate contracting route. The shared Antel TV name does not make those product conditions interchangeable.
Write the product name shown in the account and the receiving network alongside the country of viewing. For an illustrative comparison, the same account can be used at home and later on another connection, while a relevant network condition has changed. A successful login alone does not establish that the receiving route meets the selected product’s conditions.
Check the domestic receiving condition first
If you are trying to use the domestic Premium benefit, establish whether the device is actually using the qualifying Antel network. Do not infer that from the phone’s brand, the household’s internet bill or the fact that the account has been activated. A tablet can use a different Wi-Fi connection from the one expected.
Keep this as a connection-identity check rather than changing to an unverified workaround. If the account indicates activation but a network message appears, retain both observations. They describe separate stages and can explain why repeating the benefit-activation sequence does not answer the receiving-network question.
Assess the overseas product on its own terms
For viewing outside Uruguay, read the current Internacional offer and its actual channel and device conditions before any purchase. Antel says contracting from its Android TV or iOS application requires moving to the web. That is a checkout-route instruction, not evidence that a domestic benefit has been converted automatically.
Compare the material you want with the overseas product’s published scope; do not promise every domestic Premium programme is included. Preserve the product page and viewing date in any plan shared with another person. A support report should state domestic Premium or Internacional explicitly, so a network-condition issue is not confused with a different overseas subscription or a missing channel entitlement.