Preserve the successful scan
Record the network, mux and discovered service you expected to use. Do not delete the scan results merely because the client is empty. A service result means something was discovered at the reception layer; it does not establish a completed channel mapping or a working playback entitlement.
For a hypothetical test, choose one known authorised service rather than mapping every scan result immediately. This keeps the next check small and avoids importing unrelated radio, data or encrypted entries that do not meet the intended viewing task.
Map deliberately, not indiscriminately
Use the current version’s service-mapping instructions to create or associate the intended user-facing channel. Tvheadend’s documentation warns that broad Map all services can include several kinds of service. Choose the applicable result and keep meaningful regional or feed identities distinct.
Inspect the mapped channel list on the server before refreshing the client. If the intended channel exists there but not in the client, preserve that new stage boundary and investigate client access or refresh behaviour. Repeating reception scans does not necessarily change a later client-list problem.
Separate guide text from video
After the channel appears, check playback and programme-guide data independently. A mapped channel can still lack schedule data or fail to receive video. Record each outcome instead of marking the whole setup complete when a familiar name first appears.
Provide support with server and client versions, input type, one service identity, the mapping state and observed client result. Redact credentials and private source URLs. This article offers a staged diagnosis based on the project’s architecture; it does not prove reception at a particular location or permission to redistribute the source.