Record the bulletin and receiving platform
Write down the expected edition, actual edition and device route. For LG, the help attributes the Glasgow-only result to the current video-format support. For Freely, it says other local feeds have not yet been added. Those are documented platform conditions rather than evidence that the viewer necessarily entered the wrong home address.
Retain a dated observation because STV says it is working on additional feeds. A promised improvement should not be treated as a completed rollout, but an older support limitation should also be rechecked before a later viewing plan. Compare the actual platform and current help rather than rely on another television owner’s result.
Treat Sky account location as its own branch
For Sky, STV says wrong-region news or missing programmes such as Emmerdale can indicate the account location is set to England rather than Scotland. It directs viewers to Sky support because Sky manages the available programmes and news. That is a different control relationship from the LG or Freely feed limitation.
Keep the Sky-supplied route and the correct home region together in the enquiry. Repeated changes in an unrelated mobile STV profile do not document the Sky account state. Ask the supplying provider to check its own location record rather than assume every screen sharing the STV brand uses one common regional control.
Compare an alternative without confusing the original cause
If another authorised route already available to the household offers the intended bulletin, record that outcome separately. It can meet the immediate viewing need without proving that the original platform is defective. Keep live viewing and an on-demand edition distinct, including their dates and programme labels.
For a remaining report, provide platform, actual bulletin and expected region, then use the appropriate platform or provider branch. This gives support a specific feed-availability or account-location question. It avoids both unnecessary profile changes for a documented limited feed and an unsupported claim that all STV platforms show the wrong news.
Questions about this guide
Should Glasgow-only news on an LG TV automatically be treated as a wrong STV postcode?
The current help attributes it to that platform’s available video feed; use the LG-specific explanation first.