Record the route and content form together
Identify website, iOS app or Android app, then identify live or on-demand. STV’s Android condition specifies version 8 or later. Keep those fields with the selected programme when following the published PiP icon or backgrounding instructions rather than treating every small-window feature as a universal account option.
For an illustrative comparison, an Android on-demand result and an iPhone live result are two supported cases described by different branches. They should not be used as proof that an iPhone on-demand item has the same control. The publisher’s content-form distinction matters before a missing button is labelled a player fault.
Leave the originating playback context running
For website PiP, STV says the current browser page or tab must remain open. The viewer can open another tab or minimise the browser instead. For its mobile apps, the application must remain running in the background. Leaving an app is a different action from closing it entirely.
If the floating video stops after its original tab is closed, preserve that sequence. It follows a different path from an unexplained failure while the source remains open. A small overlay does not establish that the browser has handed the programme to a separate independent player that survives closure of its originating page.
Describe an unsupported combination or a remaining fault
If the route and programme form are outside the published PiP cases, use the ordinary supported player for the session and check current help before expecting the feature. This does not establish that the account or whole programme is unavailable. Keep a missing PiP control separate from failure to play the item normally.
For a supported case that still fails, report the platform and version, content form, PiP action and whether the source tab or app stayed open. The action immediately before the stop is useful evidence. This makes the enquiry about a specific overlay workflow rather than a general complaint that STV cannot play two things at once.
Questions about this guide
Can the original STV browser tab be closed while its PiP window continues?
The official instructions say to keep that tab open; use another tab or minimise the browser instead.