Confirm the regional account and title
Record the title and check that you are following the Swiss Sky.ch instructions. A similarly named store from another country can use a different account or purchasing process. The checked Swiss page says purchasing and watching require being in Switzerland or Liechtenstein; it is not an Australian access offer.
If you already have a confirmation, compare the account used for that order with the one open in the app. A film bought under a different identity will not be resolved by repeatedly tapping the same unpurchased tile. Keep the receipt private while using its details to identify the correct account.
Complete the supported browser step
The official sequence is to open the Sky.ch store in a web browser, sign in, choose the film, select Rent or Buy and complete the order. Then reopen the mobile app and sign in if required. The title should appear in the account’s library after completion.
Before confirming, read the transaction type, price and displayed viewing conditions. A browser page is the actual ordering stage, not merely a workaround for a missing app button. Do not rush past those choices because the film was already selected in the app; the completed order is what establishes the account’s entitlement.
Distinguish missing entitlement from failed playback
After the browser transaction, check the library under the same account. If the item appears but will not play, record the new symptom or error instead of continuing to treat it as the original acquisition message. If it never appears, preserve the confirmation and ask Sky about that order.
For support, give the regional store, title, purchase time and whether the browser completed successfully. Avoid ordering the film again solely to see whether another charge makes it visible. This guide interprets official Swiss help and includes no purchase, account-linking or mobile playback test.
Questions about this guide
Can the Swiss mobile app complete a new rental or purchase?
The checked help says to use a web browser.
Should I buy again immediately if a completed order is missing?
First compare the order account and app account, then ask support about the existing confirmation.