Identify which control moved the programme
If selecting the on-screen left arrow sends you back to the beginning, record that behaviour before pressing it repeatedly. SBS says that arrow restarts the programme. The right on-screen arrow moves to the next episode when one is available. Neither is the same task as returning fifteen seconds to hear a line again.
This distinction matters when a familiar icon changes meaning after an app update. Describe whether you selected a player button or pressed a physical remote direction. A report that merely says the left arrow is broken can mix two controls that share an arrow shape but perform different actions.
Move the timeline with the remote
SBS’s television instructions say to press the remote’s right or left direction to move forward or backward in fifteen-second increments. Holding the direction can move in larger increments, up to one minute. The timeline marker turns yellow when selected, and OK or Enter resumes playback.
Try a single direction press first so you can see the marker and understand the amount moved. Then use a longer press only if needed. For example, correcting a missed sentence needs a smaller move than returning to the beginning of a scene. Check the resulting position before repeating the action.
Keep seeking separate from live restart limits
The instructions describe ordinary player navigation; live restart has its own availability and rewind window. If you are watching a live programme from an earlier position, establish that context before assuming every earlier point remains available.
If the remote does not expose the documented timeline, note the television or streaming-device model and current app version. Also record whether you can pause and resume normally. Those observations help separate focus or control behaviour from a video that has stopped loading. A factory reset is a large step for what may simply be a change in the meaning of the two visible player icons.