Look for the confirmation state
Read the message before restarting the app or changing account credentials. SBS associates the prompt with a long period without remote, playback-control or player interaction. It describes this as a viewing-confirmation requirement connected with audience measurement, rather than a notice that a subscription payment has failed.
For an illustrative evening, leaving a news stream playing unattended for several hours creates a different situation from a video that buffers shortly after opening. The visible prompt identifies the first task: confirming that somebody is still there. The approximate interval should not be used as an exact timer for every app or another broadcaster.
Confirm using the current device controls
SBS says to choose Yes, or the confirmation control shown on the screen, using the device or remote. Confirm once, then check whether the same programme resumes. You do not need to enter a password into an unrelated page to answer an in-player viewing question.
The broadcaster notes that actions such as pausing, rewinding or opening the player menu may reset the inactivity timer. It also mentions choosing the next episode prompt. These are descriptions of normal interaction; they are not a reason to automate button presses or assume that another service uses the same timing.
Escalate a prompt that does not respond
If the confirmation does not resume video, note whether the remote still moves focus and whether other player controls respond. Record the device, programme, approximate session duration and what happens after selection. That evidence distinguishes an unresponsive interface from a successfully dismissed prompt followed by a separate playback error.
Also separate the long-session confirmation from end-of-episode autoplay. SBS’s autoplay help describes a short prompt at the credits, while this question concerns inactivity over hours. If support needs a screenshot, include the message and controls without exposing personal account details. A precise report avoids treating every interruption as the same kind of network fault.