Identify which text is missing
Note whether all dialogue lacks text or only dialogue in a language other than English. SBS names affected examples in its Fetch help and explains that the missing translation can concern foreign-language dialogue inside certain programmes. That is a narrower problem than requesting full English closed captions for every line.
Write down the exact programme, episode and scene position. If another household member checks the episode on a different supported route, compare that same scene rather than a different episode. A translation appearing elsewhere can help describe the issue, but it does not establish that every device exposes identical subtitle controls.
Select the documented Fetch track
SBS’s instructions start video playback, then use the Fetch remote’s up direction to show player controls. Move right to Accessibility, open the subtitle menu with the paw button, select English (Forced) using the down direction and confirm with the paw button.
Return to the affected scene and check whether its foreign dialogue is translated. The track label matters: selecting a menu item that happens to contain the word English is less precise than recording the actual Forced option. If that track is absent, note the available labels instead of assuming that the programme has the same tracks as another title.
Use closed captions for the broader requirement
SBS separately documents closed-caption activation on Fetch through the player’s Accessibility control. If you need text for the full programme, consult that route and the title’s caption availability. A forced translation track and a complete caption track serve different viewing needs.
For support, provide the exact missing-dialogue interval, track selected and Fetch model or software details available to you. State whether full captions work and whether the problem concerns one scene or every foreign-language scene. Those observations let SBS investigate its documented platform limitation without turning a scene-specific issue into a claim that the entire service has no subtitles.