Identify what changed on the television
Note whether the television actually lost the picture, changed its picture-mode label or simply stopped reporting a low-latency signal. These are different observations. ALLM concerns automatic low-latency mode, rather than establishing the programme’s streaming resolution or the network connection.
PlayStation’s video-output help describes ALLM in the gaming context and separately states the media-app exception. Keep the selected console activity with the TV’s reported state. Comparing a game with a film without recording the activity can make a normal context change look like an intermittent signal fault.
Check the actual display configuration
Use the television manual to identify whether that model supports ALLM on the connected HDMI input and how its picture-mode selection behaves. PlayStation also notes that VRR can affect low-latency behaviour in games. Those gaming controls should not be assumed to apply identically inside a media app.
For a controlled comparison, keep the HDMI path unchanged while moving between one game and one supported media app. Record the TV’s mode or signal indication each time. Do not change several picture-processing options merely to force the two contexts to display the same label.
Choose the viewing goal before adjusting modes
A low-latency game setup and a film-viewing picture setup can serve different purposes. The relevant question is whether the actual film picture and audio are correct for that route, not whether every gaming output indicator stays active.
If the media app has a genuine picture fault, report its exact symptom alongside the console and display models and the input used. Include the unchanged working game result as context, while keeping it separate from the documented ALLM exception. That gives support evidence about the actual output problem without claiming that the absent low-latency signal itself proves a failed stream.