Read the merchant and product name
Begin with the receipt or subscription-management screen, not only the television icon. Record the merchant, exact product name and billing account. A platform can sell a related channel, a video purchase or another app through a separate transaction.
This is a product-identification task before it is a refund request. A familiar programme character or PBS KIDS label can appear in more than one context. It does not establish who processed the payment or which cancellation process applies.
Compare the app source
Use PBS's official app guidance and the device's genuine store to identify the PBS KIDS Video app. Check the publisher and product listing rather than installing another similarly named item from a general advertisement.
| Evidence | Useful question |
|---|---|
| Official PBS KIDS Video app listing | Is this the free app described by PBS? |
| Store receipt or statement | Which organisation billed the purchase? |
| Subscription-management entry | Is there a recurring product to review? |
| One-off video receipt | Was an individual title purchased instead? |
Use the correct account route
If a separate host-platform subscription or purchase is identified, use that platform's official account and billing tools. Removing an app icon from a television should not be assumed to cancel a separately managed subscription. Read the actual product's management instructions before making changes.
Keep account passwords, full card details and private billing identifiers out of public support posts. A redacted description of the merchant, product and date is a better starting point. PBS's free-app statement helps narrow the question; it does not establish that every product containing PBS KIDS programming must have been free.
Questions about this guide
Does the free PBS KIDS Video app make every host-platform PBS KIDS product free?
No. PBS distinguishes its free app from products sold through other services. Trace the actual receipt.