Name the receiver instead of the television brand
A television can expose more than one receiving method, especially when a separate streaming device is attached. Write down whether the intended route is Chromecast or AirPlay. The label on the television cabinet does not identify the software receiving this session.
For a shared household screen, confirm which HDMI input shows the receiver you intend to use. This simple check prevents a situation where the phone is controlling a correctly connected device while the television displays another input. It also keeps receiver discovery separate from a film entitlement problem, which happens later in the viewing path.
Use the route-specific point in the app
For Chromecast, MUBI’s current help says to use the film-page casting icon and connect before pressing Play. It requires the phone and Chromecast to be on the same Wi-Fi network. For AirPlay from the iOS app, its help says the icon becomes available while the film is playing.
That difference matters when following a remembered set of instructions. Looking for a Chromecast-style control at the same point in an AirPlay session can produce a false diagnosis. Return to the film page or begin playback as appropriate for the selected route, then observe whether the expected control appears.
Record the exact failure stage
Use three short observations: whether the control appears, whether the receiver appears in its list and whether playback reaches the television. These are distinct outcomes. A missing receiver points to a discovery question; a selected receiver that later fails needs evidence about that later step.
Record the phone operating system, application version, receiver model and selected method. If possible, note whether another authorised title behaves differently without changing every setting at once. Do not assume that discovering a receiver establishes compatibility for every programme or that a screen-mirroring result is identical to the app’s documented casting route. The guidance here comes from the provider’s help, not a live device test.
Questions about this guide
Must both Chromecast devices use the same Wi-Fi?
MUBI’s checked instructions require the phone and Chromecast on the same network.
Why does AirPlay appear at a different time?
MUBI documents the iOS AirPlay icon during playback, unlike its pre-play Chromecast selection.