Movistar Plus+: recover the purchase PIN for the right receiver

Confirm what the prompt authorises

Movistar describes the purchase PIN for rentals or additional subscriptions through its fibre/ADSL receiver. Treat the prompt as a transaction safeguard. Before recovering anything, check the title, rental or subscription being selected and whether another household member already intended that purchase.

Write down the receiver service and the action that triggered the prompt. A request while adding a subscription is different from a forgotten sign-in password. Keeping those facts together helps the account holder choose the correct help process and prevents an unwanted purchase during troubleshooting.

Use the service-specific reset

For fibre/ADSL receivers, Movistar directs a forgotten purchase PIN to the Mi Movistar application. The receiver’s main settings include the purchase-PIN option for personalising it. For satellite, the help describes creating or modifying the security code through the Perso menu; a forgotten changed code is reset through 1002 with the receiver card available.

The account holder should use the documented route for their equipment. Do not try another household’s PIN, treat an online list of codes as account recovery, or supply the receiver-card information to an unverified contact.

Review the transaction after recovery

Return to the original selection and read its current terms before confirming. Recovering the PIN resolves the authorisation prompt; it does not establish that a rental is included in the existing package. Keep any resulting purchase confirmation with the title and account details.

For a shared television, agree who controls paid additions and how the new code will be stored securely. Do not place it in a public support post or a photograph of the error screen. If the documented reset is unavailable, provide support with the receiver type and the wording of the prompt while leaving the PIN itself private.

Questions about this guide

Sources and further reading

• Movistar Plus: purchase PIN questions