Record where the programme was saved
Write down whether the recording was programmed in the application and where it is now visible. The provider describes a cloud collection accessed through supported app, browser and newer device routes. That is a different storage context from an old receiver’s local collection.
For example, a household may schedule a programme from a phone and expect it to appear in the same place as recordings made years earlier on a receiver. The shared MagentaTV name does not establish identical storage or playback capability. Keep those recording origins separate before attempting a recovery.
Use a documented cloud playback route
The help identifies app-based mobile access, a browser route and supported television devices, with cloud recordings under Meins or the corresponding cloud menu. It explicitly excludes playback on older receivers. Inspect the current platform rather than assuming a faster network adds a missing receiver feature.
If another supported screen already shows the recording, preserve that evidence and try the appropriate official route there. Do not delete the cloud item to test whether it reappears locally. This guide does not promise that a local receiver archive can be moved into the cloud or restored after a platform migration.
Keep offline access separate from browser playback
Telekom also identifies mobile-app downloads using the item’s download icon and says the browser does not provide that function. Viewing a cloud recording online on a laptop differs from preparing an app-managed offline copy on a phone or tablet.
For support, state the recording origin, currently visible collection, receiver model and intended destination. This creates a concrete platform comparison rather than a general complaint that all recordings disappeared. The guidance concerns Telekom’s German MagentaTV product and should not be copied into Austrian Magenta instructions. No receiver, cloud account or recording was changed during this research.
Questions about this guide
Can every older receiver play app-programmed cloud recordings?
The checked Telekom help says older receivers cannot.
Does the browser provide the same offline-download feature?
No. The help distinguishes mobile-app downloads from browser viewing.